Frequently Asked Questions

Browse the available vehicles in our shop, then call, WhatsApp, or email us with the reference number of the one you're interested in. We'll confirm availability and walk you through the rest.

It depends on the situation. For some vehicles, a deposit helps hold it while paperwork is finalized; for others, it isn't necessary. We'll confirm what applies when you reach out about a specific vehicle.

Of course — call, WhatsApp, or email us any time with questions about a specific listing. We're happy to share more details before you commit to anything.

A valid government-issued ID, a payment method (card or bank details), and your preference for pickup or delivery. We'll let you know if anything state-specific is needed for title transfer.

We accept credit and debit card payments (Visa, Mastercard, and more), as well as direct bank transfer. Card tends to work well for deposits or smaller amounts, while bank transfer is our standard method for the full purchase price.

Bank transfers typically take 1–2 business days to reflect in our account. We'll notify you as soon as payment is confirmed so we can move ahead with paperwork and scheduling.

Yes. Card payments are processed through an encrypted, secure payment gateway. We don't see or store your full card number at any point.

In many cases card works well for deposits or smaller amounts, while bank transfer is our standard method for the full purchase price. Contact us and we'll confirm the best option for your specific purchase.

Yes — pickup at our Federal Way, WA location is available on every purchase, at no extra cost. We'll confirm a pickup time once your paperwork is ready, usually within 1–3 business days.

Yes. We can arrange delivery through a vehicle transport carrier anywhere in the country. Cost is quoted based on distance, and typical transit is 5–14 business days depending on the route.

Yes, as long as transport hasn't already been booked. Contact us as soon as possible and we'll adjust the arrangement and get you an updated quote if needed.

Use the order/reservation number lookup on our Track My Order page — it sends a message straight to our team on WhatsApp so we can give you a fast, accurate update.

You have 48 hours from pickup or delivery to report any issue with your vehicle — for example, an undisclosed mechanical problem or a mismatch with the original listing.

No — like most used vehicle sales, a change of mind after pickup or delivery isn't eligible for a refund. The 48-hour window is specifically for issues with the vehicle itself.

Report it within 48 hours with photos or documentation where possible. We'll review the situation and work with you on a fair resolution — repair, partial adjustment, or refund, depending on the issue.

Deposit refunds depend on the terms agreed when the deposit was taken, since this can vary by situation. Check your reservation agreement or contact us directly and we'll confirm where things stand.

We're based at 35400 Pacific Hwy S, Federal Way, WA 98003. Every vehicle is prepared here, whether you're picking it up in person or arranging transport delivery.

Call or WhatsApp us at +1 (845) 689-6433, or email info@tinykeitruck.com. We reply personally, usually within a few hours.